United Texas CU Frequently Asked Questions

United Texas Logo

When will the name change take effect?

We officially changed our name to United Texas Credit Union effective April 1, 2017.

Over the next few months, you’ll see changes related to our correspondence, marketing and signage. We have maintained the right to do business as (d.b.a) United SA Credit Union. Your paperwork may reflect United SA Credit Union throughout our transition to United Texas Credit Union.

What will you need to do in anticipation of this change?

You will not need to do anything. All of our products and services will work as they always have. Your account information will remain the same. In the next few months, you’ll receive updated checks and credit cards when they are reordered.

What else will change?

While our name is changing, you can rest assured that what won’t change is our commitment to you. Your support has enabled this change.

Is the name changing because you’ve been acquired?

No, this change is not the result of a purchase or merger. Our members continue to be our only owners. The credit union will continue to operate the same way, under the same Board of Directors and with employees you know and trust.

Why United Texas Credit Union?

United Texas Credit Union is a name that is more reflective of our geographically expanded field of membership.

Is the credit union in trouble financially?

No! We are the same credit union with the same employees and Board members - but with a new name. Our capital remains strong at 8.74%.

Is my money still safe?

Absolutely! Members’ funds are federally insured by the National Credit Union Share Insurance Fund. In order to offer our members even more coverage at $250,000 per account, we recently conducted a member vote to convert to private deposit insurance. The voting period ended on March 23, 2017, and members voted to approve the transition to private insurance. This change will be effective on August 1, 2017. Members will receive correspondence from us that will be mailed on June 26 with more information.

Who is responsible for this name change?

Your Board of Directors, along with senior management, saw greater importance in changing the credit union name to one that is more representative and inclusive of our geographically expanded field of membership.

I have more questions. Who can answer them?

Please feel free to make a general inquiry in one of several ways:

  1. Visit us at any of our branches,
  2. Call us at 800-531-8456,
  3. Send us an e-mail by visiting our Contact Us page.

Will my account numbers change?

Your account number(s) will stay the same. Please continue to use your current United SA Credit Union checks, check card, loan payment coupons and/or MasterCard credit card until they expire or until it's time to re-order. United Texas Credit Union will start to appear later this year on any future checks, cards, etc. that you order.

Will my direct deposit or automatic electronic transfers need to be changed?

Your direct deposits and electronic transfers are sent to the credit union using our routing number of 314088860. This will not change. Your account number will also remain the same, so there’s nothing to change.

Do I need to notify payees if I’m set up on E-Bills online bill payment?

No changes are needed. You may conduct your online bill payment transactions as usual. Any automatic payments you have set up will process as usual.

Can I still deposit checks that are made payable to United SA Credit Union? How long will you be able to accept these deposits?

Yes. We have reserved the right to continue to do business as (d.b.a.) United SA Credit Union and can accept deposits in that name for the foreseeable future.

Will I need a new check, credit, or ATM card? Will my PIN change?

Your current cards will continue to work as usual.

Will I need new checks? Can I use my old checks?

Please continue to use your existing checks. They clear your account using the routing number located at the bottom of your checks. Checks with United SA Credit Union will continue to be accepted and will clear. Later this year, when you order new checks they will be updated to United Texas Credit Union.

Can I still use Shared-Branches and CO-OP ATMs?

Yes, absolutely. Our relationship with the service center network that allows shared branch and free ATM transactions will not change.

Will the website change?

Yes! We will be unveiling a brand new website on August 1. The new URL will be utxcu.com. To ensure you have access after this date, either web address will direct you to the current website and E-Teller.

Will your e-mail address stay the same?

Our e-mail address will remain the same for the time being, but we will change it to ask@utxcu.com once we change our website address on August 1. Both our old and new e-mail addresses will work for a period of time after we transition to United Texas.

Will E-Teller and mobile banking change? Will my login information change?

The functionality of your online and mobile banking will not change and your login information will not change. We will be making some cosmetic changes to E-Teller to reflect our new name and brand.

Will I need to download a new app?

No, you will not. Any updates will be pushed out automatically to you as an update through your app store.

Will I continue to have access to credit union financing when I visit an automobile dealership?

Yes. This name change affects none of our dealer relationships. To ensure a smooth transition, your paperwork may have United SA Credit Union on it throughout our transition to United Texas Credit Union.

How will fees, loan rates, and deposit rates be impacted by the name change?

Our name change will have no impact on our rates and fees. As always, we will continue to monitor our rates and fees. They do fluctuate in response to market conditions though.

Will my credit report be affected by this name change?

The name change will have no affect on your credit score. Loans opened or closed prior to June 1, 2017 will continue to report as United SA Credit Union. Loans opened on or after June 1, 2017 will report as United Texas Credit Union.

Do I need to make changes to my auto and property insurance?

You do not. We will continue to accept insurance coverage with United SA Credit Union listed as the lien holder on existing loans. For future loans, please submit the following to your insurance provider for the lien holder clause:
United Texas Credit Union
5500 UTSA Boulevard
San Antonio, TX 78249

Will my statement change?

Your account statement will continue to look the same through the June 2017 statement that mails in early July. Your credit card statement will look the same through the August statement that mails in mid-August. After those dates, your statements will be redesigned to reflect our new name.

Will my tax forms say United SA Credit Union or United Texas Credit Union?

Tax forms for 2016, mailed in 2017, will say United SA Credit Union. Tax forms for 2017, mailed in 2018, will be updated to United Texas Credit Union.